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For an existing account or payment issue
- Reach the provider through an address or support route you independently verified.
- Describe the issue with the relevant date, status and reference number.
- Keep the acknowledgement and the rule or document cited in the reply.
- Do not send a password, one-time code, UPI PIN or unnecessary identity documents.
When the message itself is suspicious
End the unsolicited interaction. Check the account through your own route, then use the reporting process published by the genuine service. For suspected financial cybercrime in India, the official I4C reporting guidance is listed in our source register.
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